Eighteen people, dispersed across the country, chasing one number.
Getting there meant constant brainstorming, sketching, and cross-team sessions between design and engineering, all aimed at stripping away everything standing between opening RX and a user's first successful repair, while the team kept shipping new features and AI-assisted plug-ins at the same time. What used to take 8 minutes came down to 45 seconds, a shift that changed how the rest of the product line approaches onboarding.









